Last updated: 05 December 2025

Go Agafay operates the website https://goagafay.ma, offering day passes and outdoor activities in the Agafay Desert (Bikes, quad biking, camel rides, buggy, etc.).

We are committed to protecting your privacy and ensuring a secure online experience.
This Privacy Policy explains how we collect, use, store, and protect your information.

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1. Information We Collect

1.1 Personal Information

When you make a reservation or contact us, we may collect:

• Full name
• Email address
• Phone number (WhatsApp or mobile)
• Number of participants
• Selected activities
• Preferred dates and time
• Payment information (processed securely through our payment partners — we do not store card details)

1.2 Automatically Collected Data

When you browse our site, we collect:

• IP address
• Browser type
• Device information
• Cookies & analytics data (Google Analytics / Meta Pixel)

This data helps us improve our website performance and user experience.

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2. How We Use Your Information

We use your data to:

• Process and confirm bookings
• Communicate regarding your reservation
• Offer customer support
• Send confirmations, reminders, and updates
• Improve our website and services
• Run marketing campaigns (retargeting, analytics)
• Ensure the security of the website

We never sell your personal information.

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3. Sharing of Information

We may share your information only with:

• Our activity partners (quad, buggy, camel teams) for operational purposes
• Payment processing partners
• Marketing & analytics platforms (Google, Meta)
• Legal authorities, if required by Moroccan law

We do not sell or rent your information to third parties.

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4. Cookies

We use cookies to:

• Improve website navigation
• Remember user preferences
• Track analytics
• Measure advertising performance

You can disable cookies through your browser settings, but some features may not work correctly.

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5. Data Security

We implement appropriate technical and organizational measures to protect your data.
However, no method of transmission over the internet is 100% secure.

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6. Your Rights

Depending on applicable law, you may request to:

• Access your personal data
• Correct inaccurate information
• Delete your data
• Restrict or object to the processing
• Withdraw consent (for marketing purposes)

To request these, email us at: contact@goagafay.ma (or provide the real address you prefer).

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7. Data Retention

We retain your information:

• For booking-related data: up to 5 years (legal & operational requirement)
• For marketing data: until you unsubscribe

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8. Third-Party Links

Our website may include links to external websites.
We are not responsible for their privacy practices.

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9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date.

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10. Contact Information

For questions about this Privacy Policy, contact us at:
📧 contact@goagafay.ma
📱 +212 666 714762

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📄 Terms & Conditions – Go Agafay

Last updated: 05 December 2025

Welcome to Go Agafay. By using our website https://goagafay.ma, booking a day pass, or participating in any activity, you agree to the following Terms & Conditions.

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1. Definitions

• “Client”, “You”: Any person using our website or booking our activities.
• “Service”: Activities, day passes, transportation, or other offerings provided by Go Agafay or partners.
• “Activity Partner”: Third-party providers operating quad, buggy, camel rides, etc.

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2. Booking & Payments

2.1 Booking Confirmation

A booking is confirmed only after:

• Submission of reservation form
• Payment of the required deposit (usually 50%)
• Receipt of confirmation email or WhatsApp message

2.2 Pricing

Prices may vary depending on season, availability, and promotions.

2.3 Payment Terms

We accept:

• Credit card
• Bank transfer
• Cash on site

Full payment must be made before the start of the activity.

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3. Cancellation & Refund Policy

3.1 Client Cancellation

• More than 48 hours before activity: Full refund of deposit
• Less than 48 hours: No refund
• No-show: No refund

3.2 Provider Cancellation

If we must cancel due to:

• Weather
• Safety issues
• Operational problems

We will offer:

• A full refund or
• A rescheduled date

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4. Safety & Participant Responsibility

By booking with Go Agafay, you acknowledge:

• Outdoor activities involve risks
• Safety instructions must be followed at all times
• Helmets and protective gear provided must be used
• Clients under alcohol or drug influence will not be allowed to participate

We are not responsible for injuries resulting from failure to respect safety instructions.

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5. Eligibility

• Minimum age depends on activity
• Minors must be accompanied by an adult
• Pregnant women or people with medical conditions should consult their doctor before participating

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6. Responsibility & Liability

Go Agafay and its partners are not liable for:

• Personal injuries due to negligence or misuse
• Loss of personal belongings
• Delays caused by weather or road conditions

Our liability is limited to the amount paid for the booking.

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7. Use of Media (Photo & Video)

You authorize Go Agafay to use photos/videos taken during the experience for:

• Social media
• Website content
• Marketing campaigns

If you do not consent, please inform the team before the activity.

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8. Website Usage

You agree not to:

• Copy or reproduce website content
• Use our brand name for commercial purposes
• Attempt hacking, scraping, or unauthorized access

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9. Intellectual Property

All content, images, text, logo, and branding on Go Agafay are the property of Redwalls Communication / Go Agafay.

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10. Governing Law

These Terms & Conditions are governed by Moroccan law.
Any dispute must be settled in the courts of Marrakech.

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11. Contact

📧 contact@goagafay.ma
📱 +212 666 714762